Company Knowledge is a feature in ChatGPT that allow users to integrate ChatGPT with internal tools through connectors. This enables users to search for and gather insights from organisational data without leaving the chat interface.
Currently, 5 connectors are available to ChatGPT Enterprise users at Mediacorp – Outlook Calendar, Outlook Email, SharePoint, Teams, and Slack.
How to Enable Connectors in Company Knowledge
Note: For the Slack Connector, you must first apply for an iProfile licence before you can access it in ChatGPT Enterprise. Please refer to this guide for a step-by-step tutorial on applying for this license.
Method 1: Through settings
- Go to “Settings” and select “Apps & Connectors”.
- Select the application you would like to connect and click “Connect”
- Complete the authentication procedures. You will be notified once the connection is completed. To disable a connector, return to “Settings”, go to “Apps & Connectors” and choose “Disconnect”.
- The connector will appear under the drop-down menu (click “Company knowledge” to access) in the chat interface. You may turn connectors on or off depending on your needs.
Method 2: Through the query bar
1. In the query bar, click on the “Company knowledge” button, then click on the connector you would like to connect
2. Complete the authentication procedures. You will be notified once the connection is completed. To disable a connector, return to “Settings”, go to “Apps & Connectors” and choose “Disconnect”.
3. The connector will appear under the drop-down menu (click “+” –> “Use Connectors” –> Sources) in the chat interface
How to Use Connectors
- In the chat interface, click “Company knowledge”
- Select the connected sources to use. You may select more than one connector to fetch information from the relevant channels. If the connector is not needed, you may de-select accordingly.
*Note: If you connected a data source in Step 2, turning it off will not fully disable it. During a conversation, ChatGPT may automatically switch it back on if it determines that accessing relevant information from that source would improve the response. To stop a connector from being reactivated, you can disable it in Settings (see Step 3).
- Write a prompt, including details such as folder names, file titles, or dates for precision in your instruction. Examples include:
| Connector(s) to use | Example prompt |
| Outlook Email | Retrieve the latest email update from the vendor ‘ABC Company’ and draft a potential reply |
| Outlook Calendar | Schedule a task reminder for me in chat to prepare notes for meeting with ‘ABC Company’ 2 days prior to the event |
| SharePoint | Summarise the ‘August Meeting Notes’ file located in the ‘Monthly Meetings’ folder under the ‘Creative Elements’ project folder |
| Teams | List the action items mentioned in the ‘Product Launch Discussion’ chat thread from last Friday |
| Slack | Find and summarise the latest discussion in the #marketing-campaign-ideas channel, highlighting the proposed strategies for Q1 2026. |
Get Started with Company Knowledge & Connectors
Different job functions can begin exploring connectors in ways that directly support their daily tasks.
Note: The examples below are illustrative and may not match every workflow exactly. Prompts can be modified to fit specific needs and daily tasks.
| Job function | Connector | Prompt example |
| Marketing | SharePoint | “Look up the latest social media campaign plan in the marketing SharePoint and summarise the key campaign theme and activation plans” |
| Finance | SharePoint | “From the synced Q2 2025 budget file, highlight departments that exceeded spending limits and provide a short explanation of the variance” |
| Human Resources | SharePoint and Outlook Email | “Use the synced HR handbook to draft a short response to address the latest email query I received on how unused leave is managed at year-end” |
| Information Technology | Teams | “From the IT incident reports channel in Teams, summarise recurring technical issues raised in the past month and suggest two preventive measures” |
| Product | Teams and Outlook Email | “Summarise upcoming feature discussions captured in the Teams ‘Product Roadmap’ channel and include any cited sources”. Include limitations outlined by my project vendor over email and how we can address them, in line with the feature updates discussed. |
| Sales | Outlook Email and SharePoint | ‘Check and prioritize latest client emails, based on my quarterly targets tracking file stored in SharePoint folder ‘Targets’” |
| General Operations | Outlook Calendar | “Help me highlight conflicting events in my calendar next week and suggest how I should prioritize attendance” |
| Communications | Slack | “From the #press-releases channel in Slack, compile updates on upcoming media announcements and generate a briefing summary.” |
Read more about Company Knowledge and Connector use cases here.
Reference: OpenAI
